Hard Drive (HDD) Recovery
Recovery for drives with mechanical, electronic or logical failures, with fast technical diagnosis.
See detailed pageData Recovery
Lost access to critical data? We act fast, with precision and total confidentiality.
We work with industry-leading tools and proprietary solutions for complex cases, with an initial technical diagnosis in under 2 hours.
Devices we work with
We cover the main recovery scenarios, from personal devices to critical business environments.
SSD Recovery
Recovery for SSD failures in controller, firmware or NAND memory, with a data-safety-first process.
See detailed pageRAID Recovery
Intervention on degraded or unavailable RAID arrays with logical reconstruction focused on business continuity.
See detailed pageNAS Recovery
Recovery for business and home NAS systems with volume, firmware or multi-disk failures.
See detailed pageMemory Card and USB Drive Recovery
Data recovery for SD/microSD cards and USB flash drives with logical failures, physical damage or file corruption.
See detailed pageDVR, NVR and CCTV Recovery
Video extraction and recovery from surveillance systems with recording failure, disk damage or data corruption.
See detailed pageRansomware Incident Response
Technical support for containment, analysis and post-ransomware recovery, focused on business continuity and evidence preservation.
See detailed pageWindows Server Data Recovery
Recovery for Windows Server environments with disk failures, volume corruption, boot issues and security incidents.
See detailed pageVMware Data Recovery
Recovery for VMware virtualized infrastructures with datastore corruption, storage failures and virtual machine unavailability.
See detailed pageMORDELABS technical differentiation
Technological evolution led us to develop proprietary tools for the new generation of helium-filled drives, positioning us as an international reference for highly complex cases.
Critical scenarios
When to request immediate technical support
Server or storage unavailable affecting operations.
Suspected ransomware or encrypted file outbreak.
RAID/NAS degradation with risk of additional data loss.
Need to preserve technical evidence for legal/compliance use.
Hard Drive Data Recovery
Technical recovery for logical, firmware, electronic, and mechanical failures
Every case starts with technical diagnosis to identify failure type and define the safest extraction strategy. We work with internal and external drives from Western Digital, Seagate, Toshiba, Hitachi and others.
When is recovery possible?
In most scenarios, yes. Even when the drive:
- is not detected
- clicks repeatedly
- stopped booting
- suffered physical impact
- shows read errors
- asks for formatting
- appears with incorrect capacity
The most important factor is to stop using the drive after failure. Continued usage can significantly increase internal damage and permanent data loss risk.
How much does HDD data recovery cost?
Cost depends on failure type, not drive capacity.
Logical recovery
Cases such as deleted files, lost partitions, file-system errors, and formatting prompts.
From 75EUR + VAT
Firmware issues
Drives not detected or incorrectly identified by the system.
Under specific assessment
Mechanical failures
Clicking sounds, abnormal noises, damaged heads, or physical impact.
Usually between 300EUR and 1200EUR + VAT
Severe damage
Surface damage, multiple internal failures, or previous recovery attempts.
Require individual technical evaluation
1. Diagnosis
We identify the failure cause and assess data-recovery probability.
2. Quote
You receive a proposal before any advanced intervention.
3. Recovery
We apply procedures suited to the specific failure type.
4. Validation
Recovered data is checked before final delivery.
How long does it take?
Timeline depends on case complexity.
Simple cases
1 to 3 business days.
Intermediate cases
3 to 10 business days.
Complex cases
May require multiple weeks due to firmware reconstruction, donor-part sourcing, or progressive reads of degraded areas.
Data Recovery vs Drive Repair
Most people search for drive repair, but the real objective is usually data recovery. In most cases, the original drive is not reused after recovery.
The lab objective is to stabilize the device just long enough to safely extract data. The final product is not a repaired disk. The final product is your recovered files.
The drive is clicking. What does it mean?
Repeated clicks usually indicate read-head issues or inability to correctly locate data.
- Power off the drive.
- Avoid recovery software attempts.
- Avoid new boot attempts.
Each additional attempt can increase internal damage.
The drive is not detected. Is recovery still possible?
Yes. Many undetected drives still contain all data.
Common causes include:
- Corrupted firmware
- Electronic failures
- Read-head issues
- Internal degradation
Lack of detection does not necessarily mean data loss.
Frequently Asked Questions
Is diagnosis free?
Initial diagnosis identifies the failure type and evaluates the recovery process.
Can you recover drives that make noise?
Yes, depending on the internal condition of the device.
Can you recover data after a drop?
In many cases, yes. It is important to power off the drive immediately after the incident.
Do you recover external drives?
Yes. We recover USB external drives, internal HDDs, and more complex storage systems.
What if the data is not recoverable?
Each case is individually assessed after diagnosis.
Would you like a free diagnostic and quote?